ReFire: "We're Having Dinner—You're Not"
Update: 2025-06-17
Description
We managed to squeeze three real-world hospitality situations into episode five of ReFire!
On the last episode, David and Bradley talked about guest perception, and how the "little" things can have a big impact. This time, they discuss brand perception, and how quickly a misstep can turn into a catastrophe.
Then, they talk about "skunking," and how it impacts your team.
Finally, David and Bradley take a look at a restaurant's new SOPs shared by a team member, and why they're a problem.
Cheers!
Notes
Bar Hacks IG:@barhacks
David Klemt IG:@david.ex.machina
Bradley Knebel IG:@sommfabulousguy
KRG Hospitality IG:@KRG.Hospitality
KRG Hospitality website:KRGHospitality.com
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